Boutique Zendesk & CX Engineering
Zendesk & CX systems that actually work.
Helping SMBs fix broken helpdesk setups, reduce ticket volume, and make their support teams faster.
Book a Free Discovery CallNo pitch decks. No fluff.
Work featured in Zendesk's own marketing
Previously: Engineering Lead, Upwork
What we fix
Three problems we solve in production
01
Bloated Zendesk setups
Redundant automations, broken triggers, API overuse. We clean it up.
02
Low chatbot resolution
Bots that escalate everything. We build ones that actually resolve.
03
Slow support teams
Agents drowning in repetitive tickets. We fix the workflows.
Results
Numbers from production systems
Data from production systems.
60%
reduction in Zendesk API usage
58%
lift in chatbot resolution rate
60%
boost in CS agent productivity
Got a Zendesk problem?
Let's look at it together. Free 20-minute call, no obligations.